Shipping Policy

Thank you for visiting and shopping at ShopYamaha. Following are the Terms and Conditions that constitute our Shipping Policy.

This policy is to be read in conjunction with our ShopYamaha website Terms and Conditions of Use and our Terms and Conditions of Purchase.

DELIVERY PROCESSING TIME

We will endeavour to dispatch all orders upon receiving the order confirmation and processed the next business day (orders are not shipped or delivered on weekends or public holidays, or in the event of unforeseen circumstances). ShopYamaha warehousing processes run from Monday - Friday every week, unless notified on ShopYamaha of closure, but not on weekends or public holidays. All orders placed before midday (12pm AEST*), Monday - Friday (Sydney metro, Victoria metro and QLD metro areas and surrounds, with the exception of WA, SA & NT) are generally dispatched on the same day. Please refer to our Estimated Delivery Time information sheet. 

If we are experiencing a high volume of orders due to sales and/or peak trading periods (dependent on public holidays), deliveries may be delayed by 48hrs (2 business days) – so please keep this in mind if you are purchasing to allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will endeavour to notify you via email or via our ShopYamaha website.

In the instance where items purchased are sold out/unavailable online on the same day of purchase. If a product is unavailable, please contact your nearest preferred Yamaha dealer for more information on availability. Orders are subject to availability and Yamaha Motor Australia Pty Ltd reserves the right to cancel any order, for any reason, including due to unavailability.

Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.  We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

Upon successful completion of your order, you will receive a confirmation email containing details to track your order. All orders require a signature upon delivery. If you are not at the delivery address to sign for your order, the freight company will leave a notice for collection card with details on how you can collect your delivery. 

Please also note that ShopYamaha does not ship to PO box addresses within Australia, nor do we ship anywhere outside of Australia.

SHIPPING RATES

We offer our customers nation-wide, FREE SHIPPING* on all orders over $200. We use a range of carefully selected freight companies across Australia. Your item/s will be sent via the freight company we deem to be most efficient. The shipping charges for your order will be calculated and displayed at checkout.

*Free shipping is only available to customers who have spent over $200.00 in one transaction. Customers must reside in Australia and New Zealand to be eligible.
**Only valid for accessory items, Power Product units are exempt from FREE SHIPPING.
***Power Product units are charged at a flat rate shipping fee, per unit (NZ Only). The flat rate is dependent on the size of the unit and is applied to the cart at the same time the unit is added to the cart.

 

DANGEROUS GOODS DECLARATION

Items considered as 'Dangerous Goods' will consist of lubricants, oils, some cleaning agents and aerosols.

Depending on the size of the order, we may split the 'Dangerous Goods' items of the original and send them separately. This process does not slow the order handling time frame at ShopYamaha, however in some cases, the shipping carrier may take a little longer to deliver your order to you.

All orders can still be tracked using the shipping information which is emailed to you when your order is dispatched. Unfortunately, we cannot accept returns or exchanges of Dangerous Goods items as all necessary paperwork does not cover return freight unless the delivery is subject to Australian consumer laws. If you would like any further information, please do not hesitate to contact our friendly customer service team.

RETURNS POLICY

Should you wish to return an order, please see our Returns Policy for more information. You will need to download and complete the Returns Form and send it with your parcel. Please be advised that our online warehouse is not open to the public and parcels cannot be dropped off in person. 

QUESTIONS
If you have any questions, comments or queries please feel free to email us at shop@yamaha-motor.com.au or refer to our other policies or terms and conditions on this website.

Last updated June 2020

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